Order life cycle management

Flexible configuration of the business process depending on the sales channel, payment/delivery method, purchase history, product availability

Setting up the cost and delivery terms depending on the region, product group, customer group

Everything you need to know about the order is available to operators in a simple and clear interface. Fast training, the ability to distribute tasks between several Call Center (especially vital at the peak sale). Built-in telephony, operational reports for the supervisor and the head of the CC.

Order filling and Delivery

Transfer of the task to your WMS or Vendor.

Integration with the leading fulfillment operators and courier companies.

Collecting metrics and setting up a response to deviations from the SLA.

Pickup from a retail store

Interface for order filling in the sales area (web and/or mobApp)

Control tasks of filling and unfilling the orders


Possibility to execute the order in other stores

Sustainable development

Control all KPIs of your service, make decisions, change or add vendors.

Up to the 300 business-process changes per year without development on account of the built-in process editor. Speed is your competitive advantage.

All Features of
Starfish OMS

Availability and service level management

Contact Center Interface

Details and status notification

Editing

Cancellation

Processing the Returns

Escalation of problems

Marketplaces

Distribution Centers

Partners

Suppliers

Availability and reservation of products

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